Frequently Asked Questions

Questions

• What is the personal account opening process and timescales?
  
• What documentation and information is required to open an account?
  
• Who can certify documents?
  
• What are your fees and charges?
  
• Can you provide Internet Banking?
  
• How can I contact you?

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Answers

What is the personal account opening process and timescales?

Clients, employees or contractors can apply:

• By downloading an application form or by completing a manual application form which can be provided to you.
• For more convenient and cost-effective banking we suggest your clients also register online for our Internet Banking service via the apply section.

Provided all information and documents received are acceptable and in order, we aim to complete the personal account opening process within 3 working days.

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What documentation and information is required to open an account?

To ensure that an account is opened in a timely manner, we must stress the importance of forwarding all relevant identification documents as follows:

• Signed hard copy of the application form
• Certified copies of all parties' passports
• Proof of residential address for all parties
• Source of funds documentation may also be required

Further information can be found by clicking here.

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Who can certify documents?

Via our introducer application process, you may be able to attain acceptable certifier status. Alternatively to find further information regarding certification of client documents, please click here.

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What are your fees and charges?

Your clients, employees or contractors will incur no personal account setup fee. There is no regular account maintenance fee applied to our personal bank accounts. A full list of our fees and charges can be found by clicking here.

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Can you provide Internet Banking?

Yes, your clients, employees or contractors can enjoy the freedom to access their accounts wherever they are, 24 hours a day, 7 days a week, 365 days a year. Clients are able to transfer funds, make payments, check their up-to-date balance and track previous transactions instantly. It's simple, straightforward and secure. For further information click here.

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How can I contact you?

Please note: Calls may be recorded for service quality purposes. Our office opening hours are Monday to Friday, 08.00 to 17.00 UK local time excluding UK Bank Holidays.

Business Development Team

Name	Email	Phone
Rachel Lee	Rachel.Lee@aib.im	+44 (0)1624 639651

Alternatively, please feel free to complete the online enquiry form by clicking the Contact Us tab at the top of this page.

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